KBC Bank N.V. is a Belgian universal multi-channel bank, focusing on private clients and small and medium-sized enterprises. It’s one of the major companies and the second largest bancassurer in Belgium. KBC is the 18th largest bank in Europe and a major financial player, employing some 51,000 staff worldwide.
Digital is the new normal. We’ve seen major shifts in our behavior, with smartphones becoming a remote control for our lives. KBC is using VR to introduce its greatest mobile applications to employees and its clients. That way, they can easily inform clients and offer them superior service.